Refund policy

Return & Refund Policy – DB Stitch & Co.

Return Window You have 14 days from the date of delivery to request a return or refund.

Eligible Items To be eligible for a return, items must be unused and in their original packaging.

Custom Orders Personalized cushions (custom sizes or measurements) are non-refundable unless they arrive damaged or are lost in transit. We are not responsible for incorrect measurements provided by the customer — please double-check your measurements before placing your order.

Return Shipping Return shipping costs are evaluated on a case-by-case basis. In cases where the item is defective, damaged, or incorrect, DB Stitch & Co. will cover the return shipping cost. In all other cases, the customer is responsible for return shipping.

Refunds & Exchanges We offer both refunds and exchanges. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. If you prefer an exchange, we will ship the replacement item at no additional cost.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 7 days at benavidesteraciones@gmail.com with your order number and photos of the damage (if applicable). We will issue a full refund or send a replacement.

How to Start a Return Contact us at benavidesteraciones@gmail.com with your order number and reason for return, and we'll guide you through the process.